Effective Date: January 1, 2025

Pet Care with Love (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us by phone, email, or SMS.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing address, pet information.
Payment Information: Processed securely by our payment provider (we do not store your full payment details).
Communication Information: SMS/text messages, emails, or call records relating to appointments, scheduling, and service updates.
Website Data: IP address, browser type, device type, and browsing behavior via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Provide pet care services and manage appointments.
Communicate with you by phone, email, or text regarding scheduling, reminders, and updates.
Send promotional offers, newsletters, or special announcements (only if you opt in).
Improve our website and services.
Comply with legal and regulatory requirements.

3. SMS Communications & Consent

By providing your phone number and opting in, you agree to receive text messages from Pet Care with Love regarding appointments, reminders, service updates, and occasional promotions.

Message & data rates may apply.
Message frequency may vary.
You can opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
Carriers are not liable for delayed or undelivered messages.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with:

Trusted third-party service providers (e.g., payment processors, scheduling tools) who help us operate our business.
Law enforcement or legal authorities if required by law.

5. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You may request to:

Access the information we hold about you.
Correct or update your personal information.
Delete your personal data (subject to legal obligations).
Withdraw consent for marketing communications.

7. Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but some site features may not function properly.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date at the top.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Pet Care with Love
Email: [email protected]
Phone: 561-468-2787

Privacy Policy